About Us

About Us

Plus Health Company (previously known as Physiotherapy Plus) was set up and established by Jen Redfern in 2007. We are incredibly proud to have grown, primarily through recommendation, and of our reputation for providing clinical excellence and delivering outstanding customer satisfaction across all our services.

We offer specialised physiotherapy to people with musculoskeletal issues (such as back pain, upper limb disorders, rehabilitation following surgery), those with neurological disorders (such as multiple sclerosis or after stroke) and for ladies with women’s health issues (such as continence problems or prolapse).

We also deliver our hugely popular Plus Pilates classes and training programmes to private clients, the NHS and within the private sector. Our retention rate is exemplary and we still have some of the same clients attending today as we did 10 years ago when we set up!

In addition to this, we also offer a tailored occupational physiotherapy and ergonomic service which benefits both employee and employer simultaneously. We can arrange on-site ergonomic assessments for you as well as functional assessments and restoration/rehabilitation programmes. Working with a number of companies since we opened, we have a proven track record for delivering great outcomes and ultimately, getting people back to work, feeling more comfortable at work and reducing the likelihood of future sickness absence.

meet the team
Jen Redfern BSc Hons MCSP

Jen Redfern BSc Hons MCSP

Lead Musculoskeletal Physiotherapist, Lead Plus Pilates Teacher & Company Owner

Jen Redfern BSc Hons MCSP

Jen Redfern BSc Hons MCSP

Lead Musculoskeletal Physiotherapist, Lead Plus Pilates Teacher & Company Owner

What was it that initially made you want to be a physio?

I literally stumbled into the profession! When I was a teen (oh so long ago!), I was dancing in a production when – unfortunately, my partner dropped me (not on purpose!). I injured my hamstrings and needed treatment to help me get through performances. Soon after this, my grandma had a fall which led to a broken leg and again, had physiotherapy to help her get back on her feet within a hospital setting. I started thinking about how wonderful it would be to help people feel better and continue to do the activities they love. Soon after these experiences, I decided I would pursue physiotherapy as a profession and loved the diversity of opportunities it would offer. And I still do.

What do you most enjoy about working for PHC and how are we different to other practices?


When I established the company in 2007, I was keen to develop physiotherapy and pilates services which offered something different to current provision. And we still do.

In my view, being assessed by an experienced physiotherapist who has the time to properly listen and treat with a ‘hands on’ approach in combination with exercise therapy is essential. Getting people better using a ‘head to toe’ approach (as opposed to treating a part in isolation) has to be one of our main differences too. It always used to make me laugh when I heard physios say: ‘I’ve got a foot coming in next’, as if it would hop in all on its own!

Here at PHC, we pride ourselves on delivering an excellent customer experience. We have largely grown through word of mouth recommendations and we never take this for granted. Our clients are important to us and make our work such a pleasure. Some of the clients who started in my very first Plus Pilates class still attend. What a compliment that is!

We are also hugely committed to continuous professional development and have a strong team ethos. We are a family here at PHC. When we speak to others, it reminds us how special PHC is and for this, we are very grateful. Hopefully this is evident when you come to see us!

What gives you the biggest buzz at work?

Some of our clients have seen a range of practitioners before accessing our services and often feel confused, disempowered and remain in pain/discomfort. Being able to surprise them by making sense of their problem(s) and to then get them better is what gives me my biggest buzz at work. We relish a challenge!

In regard to our Plus Pilates classes, seeing the same smiley faces week in week out and becoming a part of their weekly routine is also a huge compliment.

What gives you the biggest buzz outside of work?

Outside of work, I love spending time with my hubby, little children and Franklin-dog! We like going for long walks, absorbing new experiences and catching up with family and friends. Running, ‘the arts’ and languages also give me a big buzz.

How would you describe your professional approach?

Using the term ‘holistic’ may invoke an image of candles and essential oils to some! For me, it means I consider the whole person. I recognise the impact of the body on the mind and vice versa. I also recognise the connection between our various body parts. For instance, shoulder pain may be linked to a neck problem and knee problems can be linked to reduced stability and control around the hips and pelvis. I aim to resolve the cause, not just to treat the symptom(s).

When I’m treating, I draw upon my clinical experience and ‘hands on’ skills alongside my exercise knowledge.

I also always consider your work role and regular activities. The way you use your body day to day will have a big impact on how it will move and feel.

What 3 words would you use to describe yourself?


Interested. Reflective. Creative.

How do you wish to further develop your practice/work?

In my view, we are never the ‘finished article’. There is always something new to learn. In 2020, the team and I are developing our clinical expertise within the field of cancer support and rehabilitation. We are also enhancing our understanding and knowledge of cognitive behavioural therapy so we can further apply this in our clinical practice.

What chocolate bar would you be and why? (an inevitable PHC question!)


Snickers bar. A little bit nutty, full of energy, soft and squidgy!

Kate Leeming BSc Hons MCSP

Kate Leeming BSc Hons MCSP

Senior Musculoskeletal Physiotherapist & Senior Plus Pilates Teacher

Kate Leeming BSc Hons MCSP

Kate Leeming BSc Hons MCSP

Senior Musculoskeletal Physiotherapist & Senior Plus Pilates Teacher

What was it that initially made you want to be a physio? 

My interest in becoming a physiotherapist was first sparked when my disabled brother had physio to help him to walk. He later had frequent need for respiratory physio treatment. I always had an interest in sport and moved into the fitness industry. I then moved on to fulfil my ambition and complete a Physiotherapy degree which resulted in a career in the NHS for 13 years. I started working at Plus Health Company in 2015 after attending and loving Jen’s Pilates classes.

What do you most enjoy about working for PHC and how are we different to other practices?

At Plus health company we often treat people firstly one to one then see them progress into our Pilates classes. We can see people progress throughout their journey of rehabilitation. We all work to a similar ethos seeing the person as a whole and not just treating ‘a back or knee pain’.

What gives you the biggest buzz at work?

We often see people exceed their expectations. This may range from being able to climb a flight of stairs or achieve a personal best in a marathon. Seeing people achieve their goals and regain confidence in themselves gives me the biggest buzz. It is also a great testament that we often treat many members of the same family and their friends.

What gives you the biggest buzz outside of work?

Outside of work I have three children ranging in age from 6 to 25 years old. I love spending time with them and my husband. I am also a member of a local church and volunteer on various projects to help in the community.

How would you describe your professional approach?

When I work with a client, it’s important to me they feel listened to. This is key in setting goals based on what they want to achieve. I aim for them to always feel a difference after a treatment session or are in knowledge of what to expect in the coming days. If I assess that they have further needs on top of physiotherapy I will refer or work in conjunction with the relevant medical or health professional.

What 3 words would you use to describe yourself?

Patient. Kind. Determined.

How do you wish to further develop your practice/work?

In my opinion, good physios never get to the stage where they know it all. We are lucky enough at Plus health company to have excellent ongoing inhouse training. In the coming year, we are doing some training with McMillan to improve our care and awareness of treating patients with or who have had cancer.

What chocolate bar would you be and why? (an inevitable PHC question!)
Instead of a chocolate bar, I’d be a cup of hot chocolate. People tell me I’m warm and comforting!

Nicola Yates BSc Hons MCSP

Nicola Yates BSc Hons MCSP

Senior Musculoskeletal Physiotherapist & Senior Plus Pilates Teacher

Nicola Yates BSc Hons MCSP

Nicola Yates BSc Hons MCSP

Senior Musculoskeletal Physiotherapist & Senior Plus Pilates Teacher

What was it that initially made you want to be a physio? 

I’ve been involved in sports from a young age and always wanted to be do something health. I initially did a degree in sports therapy but then found physio more appealing due to the wide range of conditions and clients we see.

What do you most enjoy about working for PHC and how are we different to other practices?

I love everything about working for plus health and this team. We are so different to every other practice I hear about. I love how we can offer so much variety and always think of the person as a whole not just their condition. I also love the social aspect which we share with clients. I think clients feel this too and a big part of us having clients attend classes for years is how much they enjoy it. 


What gives you the biggest buzz at work?

Definitely when the most complex cases start to get better. I love that as a team we work together and discuss complex cases to make sure are clients are getting the best care. 

What gives you the biggest buzz outside of work?


Family time with my husband and 2 boys. As much as they are hard work (the husband too 
🤣) I love the time we get together. We enjoy travelling, the beach and days out.

How would you describe your professional approach? I like to think I always consider the whole person when treating any new client. I think it’s so important to set clear goals with clients, so we are always working from the same page. I think over the years my treatment techniques have hugely grown and I love been able to make a difference. 

What 3 words would you use to describe yourself?

Logical, driven, caring 


How do you wish to further develop your practice/work?

I would like to develop my practice by supporting children in terms of treating different paediatric conditions but also (and possibly what I feel more strongly about) children’s exercise. At plus health I think we are so great at helping people achieve their goals and make changes to their lifestyles that this is also something we could start with children. I’d love to look more at promoting physical activity and exercise classes with young children. 

What chocolate bar would you be and why? (an inevitable PHC question!)

This was definitely a question at my plus health interview!! I would be a crunchy. Tough on the outside but bubbly and soft inside.

Jane Appleyard Grad.Dip.Phys

Jane Appleyard Grad.Dip.Phys

Specialist Pelvic Health & Physiotherapist BSc Hons MCSP

Jane Appleyard Grad.Dip.Phys

Jane Appleyard Grad.Dip.Phys

Specialist Pelvic Health & Physiotherapist BSc Hons MCSP

What was it that initially made you want to be a physio? 

I wanted to be a physio after going along to a careers evening at school around the age of 13 years! Although my career has taken me in different directions over the years it was the best decision I ever made. I couldn’t imagine doing anything else that brings so much job satisfaction.

What do you most enjoy about working for PHC and how are we different to other practices?

I really love the atmosphere at Plus Health Co - it hits you when you walk in the building. Clients wellbeing is at the centre of everything that we do. Although all the services provided come under the banner of 'evidence based healthcare’ it doesn’t feel like a medical centre. At the end of the day once a problem has been treated the best way to prevent recurrence is appropriate exercise - but this needs to be fun too! We have the perfect balance to support clients long term wellbeing and keep them on track. 

What gives you the biggest buzz at work?

It has to be putting people at ease - so they can talk openly about personal conditions. Even though  pelvic floor issues and continence are talked about more openly people still are reluctant to seek help for themselves. It often takes just a small amount of guidance and a personalised pelvic floor exercise programme to make a huge difference. 

What gives you the biggest buzz outside of work?

I love getting out in the country. The biggest buzz has to be cuddles from grandchildren!

How would you describe your professional approach?

I think being a physio is embedded in my DNA. Although my speciality is now pelvic floor related I still find myself analysing peoples gait when I’m out and about! My focus is always to come alongside people and ‘help them to help themselves’. I avoid medical jargon and explain in terms people can understand the mysteries surrounding bladder,bowel,pelvic floor and prolapse problems. As a cancer survivor I can know what a challenge illness can be and I hope this gives me a better understanding enabling me to empathise with people I treat.

What 3 words would you use to describe yourself?

I’ve been described a ‘Little Pocket Rocket'

How do you wish to further develop your practice/work?

I want to look at ways of promoting pelvic health so people feel comfortable seeking help. 'Prevention is better than cure' so it would be great if every woman looked at ways of preventing continence and pelvic floor problems before they became a real problem. I’m working at putting together more You Tube videos to give appropriate advice around all things pelvic floor related. 

What chocolate bar would you be and why? (an inevitable PHC question!)

Probably a Mars bar - it’s an old favourite but the strap line that they help you to ‘Work ,Rest and Play’ is great.

Tania Blackburn

Tania Blackburn

Administrative Support

Tania Blackburn

Tania Blackburn

Administrative Support

What was it that initially made you want to work within administrative support?

I enjoy helping others with the admin that helps them be able to do their job more easily and efficiently.

What do you most enjoy about working for PHC and how are we different to other practices?

Being able to help behind the scenes. PHC is different because it’s friendly and personal.

What gives you the biggest buzz at work?

Knowing that I can make things easier for both colleagues and clients.

What gives you the biggest buzz outside of work?

Travel and sunshine.

How would you describe your professional approach?

Just get on and do it! There is no ‘job description’ in my role, if it needs doing I’m happy to give it a go.

What 3 words would you use to describe yourself?

Busy, laid back, Kiwi

How do you wish to further develop your practice/work?

Aim towards being more ‘work to live’ rather than ‘live to work’
What chocolate bar would you be and why? (an inevitable PHC question!)
Something with lots of nuts! A super size bag of chocolate peanuts perhaps.

Jenny Rose BSc Hons MCSP

Jenny Rose BSc Hons MCSP

Senior Musculoskeletal Physiotherapist & Plus Pilates Teacher

Jenny Rose BSc Hons MCSP

Jenny Rose BSc Hons MCSP

Senior Musculoskeletal Physiotherapist & Plus Pilates Teacher

What was it that initially made you want to be a physio? 

I have wanted to be a physio since around the age of 15. At school I enjoyed science, particularly biology. I have always wanted to do a job where I worked with people. My dad hurt his back when I was younger and it was physiotherapy that got him back on his feet again. This inspired me to pursue a career in physiotherapy and from that point on I developed a keen interest in anatomy and its rehabilitation.

What do you most enjoy about working for PHC and how are we different to other practices?

I feel privileged to be part of the team at PHC. I think what makes us different to other practices is the level of care that we deliver and our holistic approach to treatment. I particularly enjoy being part of such a compassionate team who are committed to delivering this high level and unique nature of care. I enjoy working with our clients in clinic as well as teaching in classes and love the challenge of delivering a variety of classes appropriate for the clientele which also maintains their interest.  The focus PHC puts on its relationships with clients and between staff members creates a supportive network and enables an effective and unique service to be provided.

What gives you the biggest buzz at work?

Working at PHC has reinforced the very reason I became interested in physiotherapy. Being able to establish a relationship with a client and work with them to achieve their goal is extremely fulfilling. 

What gives you the biggest buzz outside of work?


Outside work, it is my family that give me the biggest buzz. Whether it is walking in the woods or day trips to the coast or just lazy Sunday mornings, I love spending time with my husband Rob and our two children. And, when time and energy levels allow it, my second main love is exercise. I am a keen runner and play regularly in a local netball league.

How would you describe your professional approach?

I take a ‘whole’ person approach to treatment and work with the client to set achievable goals. Throughout my assessment, I use clinical reasoning and problem solving skills to identify pathology and recognise altered patterns of movement. I use education, exercise and manual therapy to help restore the client’s normal movement so they can return to the activities they love.  

What 3 words would you use to describe yourself?

Caring. Motivated. Compassionate.

How do you wish to further develop your practice/work?

I am passionate about our Plus Pilates classes and will continue to develop my Pilates exercise repertoire to keep classes interesting and challenging. As a team we have been supporting some clients through their cancer diagnosis and treatment so I am keen to enhance my professional development within this area.

What chocolate bar would you be and why? (an inevitable PHC question!)


A Crunchie because I love that Friday feeling!

We remain open with virtual live appointments and classes available. Please get in touch via email, telephone or our Facebook page for further details.

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